Shipping

FREE UPS GROUND SHIPPING on orders of $200 or more.
This offer is only good for orders being shipped to physical addresses located within the continental United States. Sorry, this free offer is not available to PO boxes, APO or FPO addresses, or to addresses in Alaska, Hawaii or Puerto Rico.

Most merchandise going to a physical address is shipped via UPS or Fedex.
All merchandise going to a P.O. Box or military address is shipped via the United States Postal Service.

Please note that UPS does not deliver on weekends or holidays
Most orders placed before 1 PM EST will be shipped the same business day. A "business day" is Monday through Friday. "EST" is Eastern Standard Time, which compares to other time zones as follows:

      Eastern:     1 p.m.
      Central:     12 noon (1 hour behind)
      Mountain: 11 a.m. (2 hours behind)
      Pacific:     10 a.m. (3 hours behind)


Your Shipping Options

Please note that UPS and FedEx do not deliver on week-ends or holidays.
UPS and FedEx delivery are not available to P.O. boxes, APO, or FPO addresses.
Special UPS rates apply to Alaska and Hawaii, and Puerto Rico.
Times listed below are transit times only, meaning that these are the delivery times once the order is picked up by the courier, not from when the order is placed.

    * UPS Ground Delivery $8.50
      Packages arrive within 1 to 7 business days (M-F).
    * UPS Three Day Delivery $10.50
    * UPS Two Day Delivery $14.50
    * UPS Overnight Delivery $24.00
       
    * USPS Express Mail Service $28.00
      For all deliveries to P.O. boxes, APO, and FPO addresses only.
      This price includes shipping & handling, insurance and USPS tracking service.
      
    * UPS Alaska & Hawaii Two-Day Delivery $20.00
    * UPS Alaska & Hawaii Next Day Delivery $34.00
      
    * UPS Canada Ground Shipping $20.00

    * International Express Shipping $50.00 (including Canada)
          o We can ship your order to most countries. The shipping price to those countries does NOT include duties, taxes or other custom fees.
          o You may be contacted by our Customer Service department to verify your identity and/or to submit payment through an independent money transfer service.
          o Delivery time varies by country.
          o Please include the postal code contained in most international addresses so that we may process your order in a timely fashion.

      While we are committed to shipping orders within 1-2 business days, most orders are actually shipped the same day that you place your order. Order by 2PM EST on any weekday and in most cases your order will be shipped the same day. Special order items, custom engagement rings, personalized items, and some watches are shipped within one to three business days. Custom order items will have the expected shipping time listed in the description of that item. Your actual delivery may be by impacted by weather conditions, transportation delays or carrier work stoppages. Though rarely a concern, when an item is out of stock you will be notified by e-mail of the expected delivery date. All orders are shipped fully insured and are packaged and checked in the presence of two employees. If there are any shortages, or if you feel that your package was tampered with, please call customer service at 1-877-454 9042 or 516-374 -4682. It is important that you save all original packaging materials in order for us to speedily process your claim. All merchandise is fully insured at no additional cost to the customer. Shipments are F.O.B. our Distribution Center, USA. Taxes, duty and import fees are solely the responsibility of the customer.
      An 8.75% sales tax will be added to orders shipped to New York State.
 

Money Back Guarantee

We give a 100% money back guarantee! If, for any reason, you are not satisfied with your purchase, simply return it. All purchases received back within 30 days of the invoice date, are eligible to receive a full refund. We will only accept unworn jewelry in perfect condition . The Goldmine tag  must remain attached to the jewelry.

Please allow for sufficient transit time so that we receive your returns before the 30-day deadline.

(Unfortunately, we do not offer this guarantee to any items with personalized inscriptions or special orders. Ask our customer service for eligibility pertaining to your particular order)

To return any item, please email us at customerservice@goldminejewelers.com or call us at 877.454. 9042 to receive your Return Authorization number first.  Do not just send the item. We must have your return on file first.

When returning the item, please write the RA number clearly on the outside of the package and enclose a copy of the invoice and a short explanation of why you are returning the item. All packages sent should be fully insured.

Fast, Reliable Shipping

While we are committed to shipping orders within 1-2 business days, most orders are actually shipped the same day that you place your order. Special order items, custom engagement rings, personalized items, and some watches are shipped within one to three business days. Custom order items will have the expected shipping time listed in the description of that item. All orders are shipped fully insured and are packaged and checked in the presence of two employees. An 8.75% sales tax will be added to orders shipped to New York State.

Payment Methods

Safety

All online transactions at are handled with industry-standard SSL encryption. For added security, we also encrypt the credit card number when it is stored on disk while your order is being processed.

Security

Privacy

All of the personal data we receive is private and is kept confidential. Goldmine Jewelers.com does not sell or rent its customer list or any personal information to any other person, company or organization.

Contact Information

Goldmine Jewelers

524 Central Avenue 
Cedarhurst, NY 11516

Toll Free: 877-454-9042 
Phone: 516-374-4682